RETURNS & REFUNDS
Returns on Rackd.
Paid orders can be cancelled within 1 hour of payment if supplier fulfilment has not started, and we accept returns within 30 days of delivery for new and slightly used items sold and delivered through Rackd worldwide. Returns can be requested for both defective and non-defective products, and exchanges are accepted. Refunds are sent to the original payment method — how quickly the money appears depends on your bank or card issuer.
1-hour order cancellation
You can cancel a paid order within 1 hour of payment from your account settings, as long as supplier fulfilment has not started. Once the window closes or fulfilment begins, the order can no longer be cancelled — contact support for help instead.
When to expect a refund
When a cancellation or return is approved, Rackd initiates the refund to your original payment method straight away. Card and bank refunds typically appear within 5–10 business days, depending on your bank or card issuer. Refunds for returned items are processed within 10 days after the returned item is received and confirmed.
30-day return window
Return requests must be submitted within 30 days of delivery for eligible new and slightly used items.
Who and what is eligible
Returns are accepted for both defective and non-defective products. Exchanges are also accepted when the requested size or colour is available.
How to return by mail
Returns are sent by mail using a free downloadable and printable return label. Sellers provide the label through the return workflow. No restocking fees apply.